A Lyft representative will get back with you, usually within a reasonable time frame.Īlso note that you can set up your app to reflect your preferred way for Lyft to contact you. That allows you to tell Lyft how you wish to be contacted, whether by phone, text, or email. If you still need to express yourself more clearly or at greater length than you can in the app, you can scroll down to the “Contact us” button, and tap it. You can give the passenger a one- or two-star rating as well, and you’ll get a chance to say exactly why you did so right in the app-but you may want to let Lyft know what happened.įrom the array of icons, tap on the shield and the words, “Ride, passenger, or safety issue.” Next, tap “Issue with a passenger,” and then, “I was rated unfairly.”Ī new screen pops up, and at the top you’ll see some information about ratings, and how you can rate passengers and provide information in the app, up to 24 hours after the ride. Whether you give in to the passenger’s whims or stand your ground, you’re still probably going to get less than a five-star rating. As you can imagine, though, saying “no” could lead to an issue. If you think it’s worth your time to wait, then go ahead and wait.īut knowing that a driver’s time easily converts to money, it’s hard to imagine that a ten-minute, unscheduled and marginally paid wait period is something you want to deal with. Say your rider wants you to make an unscheduled stop, and wait while he or she goes into the house to change clothes for work. The lines with words provide a shortcut to some “hot topics.” Passenger Scenario … The information under the list of topics can also be found through the icons. The icons can lead you to help with most concerns, such as reporting an accident, lost and found, earnings or bonuses, safety issues and passenger problems, profile settings, express drive, and “other topics.” Tap on your photo on the upper left of the screen, then tap “Help.” Here you have the option of tapping one of the topics listed, or one of the bright pink icons on the bottom of the screen. You’ll notice this as you work your way toward the In-app Help Section. Lyft’s colorful way of interacting with people who use the service is also part of the fabric of the app. Here are the various options so you can decide which works best for your specific concerns.
How you should contact Lyft Customer Support depends on your reason for contacting them.
LYFT SUPPORT NUMBER DRIVERS
There are lots of reasons drivers might need to contact Lyft Customer Support. It’s a bit different when we’re talking about communication from drivers to Lyft. They never have a problem getting through to us it all comes automatically through the app. They tell us how well we’re doing, whether we missed a ride, and when we got a tip. As Lyft drivers, we receive a lot of communication from the company.
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